FAQ
Each order is unique, so delivery will range depending on what is in your order. Typical ranges might look something like this:
- School equipment order if in stock - same day or next day
- Special order equipment - 1-4 weeks
- Team apparel and uniforms - 4-6 weeks
- Team store orders - 4-5 weeks
That being said, its always best to get in touch with your Athletic Solutions team member to ensure you have the most accurate timeline. Your estimated date of completion will be found on your order approval or your online receipt. You will also receive an email when your order is ready for pick up.
No - our team stores are not designed to be open all the time. The online store is used as an order gathering method handling all administrative and fee collections, the “team order” is only processed when the “store” closes.
YES. We have samples for most items we sell, and most of the items shown on our online stores where available. Sign out is usually for one day, however, we can make arrangements for longer sample sign-outs if needed.
Please contact Athletic Solutions for more details and to book your samples for sign-out.
The best way to ensure your sizing is correct is to come into the store and try on a sample. If samples are not available please use any size charts provided as a guide only.
YES. Almost any product can have a name or number added to it.
Check out Team Uniforms & Apparel for more information, then contact us to book an appointment (either in person or over the phone). One of our sales associates will help you through the entire process, with options, prices, artwork assistance and more.
- Meet or talk to a sales associate about your needs.
- Pick the products you want to go with.
- Confirm the sizes, quantities and artwork details.
- Provide a deposit on the order (50% down, 50% on delivery).
- Confirm the details of the order including colour, sizes, quantities, names, numbers, artwork, etc.
- We produce your order.
- Once complete you pick it up or we can ship it to you.
You have a few options:
- Check out our Catalog. This is the fastest way to get your order!
- Contact a sales associate to place your order.
- Email the order in.
Once we receive and confirm the order (email and call in orders require a confirmation of the order), we then process and get ready for pick up or to ship to you.
Sign up Here. Use your SCHOOL email address to see the correct pricing.
YES. If you use your school email when creating your account.
Please contact the store so we can confirm your account and make sure your profile is set up properly.
Try going back to the main screen, and then click on your cart again. If this does not work please log out and back in again and check your prices again.
If you did not log in before the checkout screen you may be seeing the wrong prices. Be sure to log in BEFORE you proceed to the check out/cart screen.
If the issue persists contact us. We are happy to help!
YES. Set up your account with the email address you want to use and then contact the store so we can help you profile your account properly.
If you are ordering online items from our institutional section, you can order before 10am we’ll ship the same day, which means most schools in the city will see their order the next day.